of communication as it provides businesses with insights into customer perceptions and experiences. By actively seeking and responding to feedback, companies can identify areas for improvement and adapt their services to better meet customer expectations.
What role do digital tools play in enhancing customer communication?
Digital tools enable businesses to streamline communication, making it more efficient and accessible. They allow for real-time interactions, personalised messaging, and targeted marketing, helping to engage customers effectively and enhance their overall experience.
How can training staff improve communication with customers?